Global Privacy & Security Policy

Brandsville (“Brandsville”, “we” or “us”) is committed to providing you with an efficient and customized Internet experience. This online Privacy and Security Policy describes the information we collect through our websites, how we use that information, and how we protect your personally identifiable information.

Some countries also require notice about other means of collecting personal information. This policy also sets forth our practices for obtaining personal information from other sources, such as written or verbal communications or information collected at a hotel.

Brandsville’s brand is independently owned and operated. The policy covers Brandsville’s collection, use, and maintenance of your personal information. If you book a reservation directly with the hotel, via our property management system, your personal information related to that reservation will be transmitted to and processed by Brandsville. The hotel is the merchant who collects and processes credit card information and receives payment for your stay. The hotel is subject to the merchant rules of the Bank of Nova Scotia (credit card processor), which is the establish credit card security rules and procedures.

By submitting your personal information to us, you agree to the transfer to and processing of your personal information in Guyana in accordance with the terms of this Policy.

What information do we collect?

We collect information from you that allows us to provide services and content that are customized to your needs. You are anonymous on this site until you provide us with this information, unless you:

  • access this site from a link in an e-mail we sent you; or
  • choose to be remembered via cookies, including on a Web-enabled mobile device.

When you use our reservation system, call our reservation telephone number, create an online account, elect to receive offers, or purchase a gift card, we collect personally identifiable information that you supply, such as your name, address, telephone number, e-mail address, room preference, credit card details, day and month of your birthdate.

Brandsville may occasionally conduct sweepstakes and contests that offer you the opportunity to win prizes. As part of entering a sweepstakes, certain personally identifiable information such as name, mailing address and e-mail address may be required.

How do we use the information we collect?

We do not sell, trade, rent, or release your personal information to anyone outside our company, contractors or affiliates, other than in compliance with this privacy and security policy. We and our affiliates use the personal information you provide voluntarily to administer our business activities, provide customer service, contact you concerning your stay with a Franchised Hotel, and make other products and services available to you. We share your information credit card issuers, and other companies where necessary to complete your transaction. We may also use your information to send you promotional communications by mail or e-mail, or share your information with our business partners.


We maintain a reservations system that retains your personally identifiable information when you make a reservation for room via our worldwide accessible website, our call center, and third-party travel agents and travel websites that connect to our reservation system. The personal information collected in the reservation system is needed to secure and process your reservation. Your personally identifiable information (including credit card number) will be processed primarily in the Guyana to complete your transaction and to facilitate the making of future reservations. Only that personal information which is reasonably required to facilitate your reservations is collected.

We will use your email address to send a confirmation and, if necessary, might use the other information to contact you regarding your reservation. We will also use your email address to:

  • send you a pre-arrival message summarizing your confirmation details and providing other information about the area;
  • notify you about special offers and promotions; and
  • send you periodic satisfaction or market research surveys.
  • Marketing, Sweepstakes & Contests

    We may use your personal information to send you via e-mail, telephone or postal mail promotions, surveys, third party offers, sweepstakes and contests.

    Electronic Billing

    If you participate in the electronic billing, your hotel bill will be sent to you over the Internet in an unsecure (unencrypted) manner and could be subject to interception by third parties. If you use a corporate credit card, billing information and the details of your hotel stay will be shared with the credit card provider who, in turn, may provide it to your employer.

    Other Uses of Personal Information

    To serve you better, Brandsville may combine information you give us online, through the mail, or in any other way. Brandsville may also combine that information with publicly available information and information Brandsville receives from others or cross-references. Brandsville uses that combined information for the purposes described in this privacy statement.

    To the extent required or permitted by law, we may collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements. We may also use your information as permitted by law to perform credit checks, report or collect debts owed, or protect the rights or property of Brandsville, our employees, our customers, this site, or its users.

    Do you share my personal information with third parties?

    Brandsville distributes personal information about guests to third party service providers such as market researchers and fulfillment houses. We also use such third parties to: (i) conduct data processing for Brandsville, (ii) engage in e-mail and direct mail communications on behalf of Brandsville, (iii) administer sweepstakes and contests, and, (iv) administer guest surveys. These parties are contractually prohibited from using personally identifiable information for any purpose other than the purpose that Brandsville specifies.

    Brandsville may also distribute personal information to airline and other companies upon request of guests, in order to allow guests to: (i) earn frequent customer miles/points with such airline and other companies for stays at hotels.
    Brandsville may partner with other companies to provide co-sponsored or co-branded promotions, sweepstakes, contests, products and services and may share your information with these companies.

    Although unlikely, in certain instances, Brandsville may disclose your personally identifiable information when Brandsville has reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Brandsville or to others. Brandsville may also disclose your personally identifiable information when Brandsville believes the law requires it.

    How do you store and secure my personal information?

    Our reservation system and other databases are maintained in Guyana and the United States; therefore, your personal information will be collected (or transferred) and maintained in Guyana and the United States. Once your information reaches us, we treat it as confidential and protect it through a variety of generally accepted industry standards.

    When you provide us with information through this site, such as your name, address, phone number, credit card information and room preference, your information will be encrypted. You can tell if your information is encrypted by looking for the locked padlock icon on the lower right-hand or left-hand corner of your screen and a change in the site address from "http" to "https."

    Do you use “cookies” and similar technologies?

    Brandsville’s websites and emails may use “cookies” and other computer code processes. These are small amounts of computer code that interact with your computer, browser or email. The types of cookies Brandsville uses are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you close your internet browser. Persistent cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. Cookies are required for the online reservation process so that we can keep your information on multiple pages throughout the process. Additionally, Brandsville uses cookies to remind us of who you are, tailor our services to suit your personal interests, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. Brandsville does not use cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide Brandsville.

    You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Not accepting cookies will adversely affect your ability to perform certain transactions and functions on Brandsville Websites.

    Brandsville uses pixels or transparent GIF files to help manage its online advertising. These files enable Brandsville and its advertising partners to recognize unique codes on your web browser, which in turn, enable Brandsville to learn which advertisements bring users to its websites. The information that Brandsville collects and shares is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or e-mail address.

    What if I apply for a career at Brandsville on

    If you apply online for employment at Brandsville, you may be asked to provide us your name, address, e-mail and resume. Brandsville will use this information solely with respect to your job search and to determine your qualifications for a career with Brandsville.

    Does this policy cover other sites linked from

    Brandsville is only responsible for the privacy and security policy and content on this website. This site contains links to other websites. Those sites are not covered by this privacy and security policy, and we are not responsible for the privacy practices or the content of those other sites.

    What about changes to the Privacy and Security Policy?

    By using our site you consent to our collection and use of your personal information as described in this policy. Brandsville reserves the right to modify this privacy and security policy and related business practices at any time by posting updated text on this site or internally. Any changes to this policy become effective upon posting of the revised policy to this site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect.

    What if I have questions or concerns?

    If you have questions about this policy or complaints about how we collect, use, disclose, store or protect your personal information as directed by the laws and regulations applicable to your region, please contact us at the email address or mailing address below.

    What if there's a difference between versions of the Privacy and Security Policy?

    As a service to our customers, we make this privacy and security policy available in several different languages. In the event of any discrepancies between the various translations of the policy, the English version of the policy is the authoritative one.

    Thank you for visiting our site and for taking the time to read this policy. We can be reached by email at or by writing to us at

Attention: Manager
88 – 90 Pike Street
Georgetown, Guyana,
South America.